For one of our clients which is a big operator of igaming portal , we have built a customer service and compliance team consisting of 7 people, completely based in Poland.
Importantly, we provide the service to a UK client.
And which is more importantly UK market in iGaming is one of the hardest becouse of many regulations.
After the first year of cooperation
the client:
🔸 reduced employee costs by exactly 57% compared to what he had to pay in the UK ✔ 💰
🔸 reduced the cost of the office based in the UK to zero, ✔ 💰
🔸 increased the popularity of the website,✔
thanks to the fact, among other things, that we are able to provide a 365/24/7 customer service, we are one of the few platforms that has a non-stop chat available even on bank holidays.
previously, the client was simply not able to do this with the previous team ✔
🔸 improved financial performance thanks to the improvements we propose in the course of our work, going beyond our outsourced customer service responsibilities ✔
🔳 in addition, the client has avoided doing things he doesn’t know how to do, namely:
◾ recruitment,
◾ looking for and training a manager
◾ team management
◾ customer service
and the client was able to grow the business which consequently almost tripled (3x) ❗ ❗ ❗ 💰 💰 💰
their financial result from previous years
🔳Key benefits brought to the client by using outsourcing at LetsPRO:
🔸 above all, the client has significantly reduced operational costs in customer service and marketing.
🔸 the client regained their personal time as well as their business time, resulting in the launch of their next betting platform in South Africa and second brand in the UK
And this is only the beginning of the expansion.
🔸 the client optimised the number of employees, as the initial in-house team for customer service consisted of 10 people, working two-thirds of the day, and by improving efficiency and embracing processes we are doing 24 hours with 7 people, which previously would have been impossible. 💹
🔳This story can be yours too. If like our client you’d like to save costs, while bringing your company into the remote working environment and bet on partner with a track record in team outsourcing, then get in touch.
RentPRO outsourcing consists primarily of the following departments:
🔹 customer service, including premium customer service 365/24/7
🔹 compliance team
🔹 sales department
🔹graphics department
🔹marketing department
🔹e-commerce sales department
🔹 e-commerce analytical departments
🔹 custom team up to your needs
We can save you time and money by offering proven solutions using the employee outsourcing service provided by our company.
